PROTÈGE TIBIAS ET PIEDS KARATE - APPROUVÉ WKF

Your order will be dispatched within 1-3 business days. During peak times there may be delays. Our distribution centre is closed on weekends and public holidays.

Your order should take approx 2-4 days, however it may take longer. International orders are between 3 & 6 days. Regional and rural areas may take longer as 3rd party contractors may be engaged for the delivery. Please note that 95% of deliveries are completed on time. Your delivery may be delayed due to unexpected volume increases or other delays outside of our control.

3. How much does delivery cost?

Shipping is calculated at the cart stage during checkout, taking into calculation the quantity or items ordered, the weight, and the dimensions.

Once we have packed and dispatched your order, we will send you a confirmation email with a courier information and tracking number.

Note: Tracking details may need some time to appear. If tracking information does not appear initially, please come back later and check again.

- Change of address
- Remote delivery
- Hand off load
- Re-delivery
- Failure to pick up of your order from your nearest depot within 48 hours
- Crane delivery
- Delivery inside premises. All deliveries are kerbside / or where accessible, to door only

If required, you will be charged additional costs by the courier company.

Your shipping charges on the website includes tailgate service and subsequent delivery (if required), unless otherwise stated in your quote/invoice.

Tailgate service is offered for bulky or overweight orders and where no off-loading facilities are available (i.e. forklift or loading dock).

If a tailgate service is required, we will request further shipping instructions including your opening hours, receiver name and number, delivery access and drop off point for signature.

Additional information for tailgate services

Tailgate trucks are only designed to deliver to a large open area with at least 8m clearance. The maximum length of a pallet that can be tailgated is 2.3m. Any pallet over this size must be offloaded by a forklift.

Pallets requiring a crane offload e.g. Boxing rings and MMA cages – will need at least 11m clearance.

If your business or residence falls within any of the below issues – your delivery will be void and sent back to the nearest servicing depot – extra fees will apply.
- Steep driveways
- Narrow roads (permitting trucks to enter)
- Main road for delivery is a clearway or is signed as a no stopping zone
- Less than 8m clearance for tailgate trucks
- Less than 11m clearance for Crane assisted deliveries
- Closed during 9am-5pm weekday
- If there are no receivers to sign and assist.

All pallets sent by SMAI require a receiver’s signature – no goods can be left as Instructed - Incorrectly supplied to information resulting in 2nd delivery The final decision for crane deliveries lies with the Freight Company’s logistic manager. If your delivery has been set up as a tailgate and a crane service is required by your local servicing freight company then the additional fee for a crane delivery will need to be paid by the receiver prior to delivery. Please note that the original freight charge is not refundable.

At SMAI we have a duty of care to all our customers. When ordering heavy objects and machines we will always professionally pack and secure the items accordingly. We always indicate the amount of individual items on each pallet and request the receiver/customer to account for this label on the outside of the pallet. You/a receiver must sign for goods.

If the shipment is damaged, you and the driver must acknowledge this on the consignment note. You are responsible for checking the breakdown and quantity of items on pallets.

Pallets are only delivered to large ground floor loading areas.

Once you receive your tracking number, you can login to the freight company's website and elect to receive email notifications where available. Please note that tracking details may need some time to appear.

It is often difficult to estimate a time of delivery. Therefore, we recommend you nominate a business address for shipping to ensure you are able to receive your goods on first delivery.

Where we have received written authority from you to delivery the goods without signature on delivery, SMAI and the courier release all responsibility and liability for any loss or damages that may occur after delivery. Any claims for transit insurance will also be voided.

We make all efforts to ensure that the goods are shipped in sufficient packaging as to not get damaged in transit, however, should you receive a damaged parcel, please follow the steps below to make a Transit Insurance Claim.

1. Make a note on the Consignment Note when receiving the delivery of the damage and/or unsatisfactory condition of the package.
2. Contact Us within 48 hours after receiving the package. Claims received outside of the 48 hours will be deemed as ‘storage damages’, and will be void.

When organising shipping of your goods, try to ensure to (where applicable) you choose a business address for your delivery to be sent to. This way someone can be there to sign and accept the delivery through the hours of 9am-5pm.

At checkout you will also be able to select an option for delivery should no one be available to sign for your order. By agreeing to leave the order unattended (or with reception), you agree that SMAI is not liable for any claims for transit insurance.

SMAI is not liable/responsible for (but not limited to) the following:

- Delays
- Loss that can occur in transit and delivery
- Local disruptions
- Weather
- Accidents
- Location
- Authorisation of your goods to be left without a signature (risking your delivery to arrive damaged in transit without knowing, exposed to possible theft or if the driver feels it is unsafe to leave as instructed meaning your goods will be taken back to the nearest depot to collect)
- Inadequate off-loading facilities
- Inaccessible areas
- Estimated time of arrivals

No, we do not.

No, shipping addresses cannot be a depot, unless you live in a remote area. 

No, currently we do not offer pickup

Yes, we do ship internationally. There are some exclusions - see list below.  You can use our normal checkout for most orders. Note bulky items are not available for international delivery. All import taxes or duties are the responsibility of the purchaser. You may incur additional import costs that will be payable before the carrier will make final delivery. The shipping carrier will notify you if there are additional costs before delivery. 

Unclaimed packages - if you do not rectify any taxes, duties or delivery issues in a timely manner, the package will be returned to us and you will not be reimbursed any shipping or product costs. 

SMAI are not liable for customs seizure of prohibited items. 

SMAI does not deliver to the following countries: Albania, Bosnia And Herzegovina, Bulgaria, Congo, Congo The Democratic Republic Of The, Côte d'Ivoire, Croatia, Kosovo, Liberia, Macedonia, Republic Of, Montenegro, Romania, Serbia, Syria, Zimbabwe, Cuba, Iran Islamic Republic Of, Iraq, Korea Democratic People's Republic Of, Libyan Arab Jamahiriya, Sudan.

Yes, we offer 14 day returns for change of mind or claims against the discrepancies with orders.

To be eligible for a return, your item:

- Must be unused and in the same condition that you received it
- Must be returned within 14 calendar days of receiving the order
- Must be in its original packaging
- Must have the receipt or proof of purchase (please enclose in return)

 Items not eligible for return:

- Items on sale / clearance / end of the line
- Requests received after 14 days of receiving your order
- Items used or not in original condition and packaging
- Items with no receipt of purchase

To submit a request for return, please email contact@annecy-karate.com
Please note you will need to include the original invoice number in order to avoid delays in processing.

You will be responsible for paying your own shipping/insurance/packing/tracking costs for the return of your item. Please note, our shipping costs are non-refundable.

Please address returns to:
SMAI France

382 Vieille Route de Saint-Germain,
74290 Talloires-Montmin, France

Please note that goods must be returned within 2 weeks after SMAI has authorised the return. Returns received outside this period will be returned back to you and redelivery charges will apply.

Once we receive your returned item, we will inspect and process your return. If your return is approved, we will initiate the refund/exchange.

For refunds, you will receive an email with the refunded amount.

For exchanges, you will receive an email with the exchange order confirmation.

Should your item not satisfy our returns policy, we will contact you to arrange return of the item back to you. Please note it is your responsibility to pay for all shipping costs associated with the returns.

- Items on sale / clearance / end of the line
- Requests received after 14 days of receiving your order
- Items used or not in original condition and packaging
- Items with no receipt of purchase

Please read our Warranty Policy and ensure you have understood the terms and conditions of your warranty. If you are satisfied that your product can be claimed, please email sales@smai.com.au to submit a claim.

First, search for your tracking number on our courier site. You should have received a tracking number within 2 business days after purchase. If you did not receive a tracking number, please Contact Us.

If you believe there has been an error with your delivery, please contact your courier company, or otherwise Contact Us and include your invoice number and tracking number so that we can follow up the issue for you.

Please note, sometimes your tracking info may be updated to ‘Delivered’ and you have not yet received your order. Occasionally, the Courier may have scanned your parcel before delivery, and in some cases, your order may be delivered 1 or 2 business days after scanning. If it has been more than 2 business days since your parcel has been marked as ‘Delivered’, please Contact Us and include your invoice number and tracking number and we will follow up the issue for you.

First, please check your tracking confirmation email. If you have a large or bulky order, your order may have been shipped in more than 1 parcel and may not arrive together. If you believe a mistake has been made, please Contact Us and include your invoice number and tracking number.

Please Contact Us immediately on sales@smai.com.au and include your invoice number, as well as a photo of the incorrect item received in error. We will follow up as quickly as possible to ensure you receive your correct item.

You will receive a refund to your original payment method, such as the credit card or gift card which you used to pay for the order.

Once we receive your returned item, we will inspect and process the goods within 48 hours to ensure it satisfies our return policy. Once we have deemed your goods have been returned in satisfactory condition, we will process your refund to your original payment method. You will be notified via email when your refund has been processed.

Please note, however, your refund may take 1-5 business days to appear in your account, depending on your bank provider. Unfortunately, this processing time is out of our control. Any issues following receipt of your refund confirmation email will need to be followed up with your bank provider.

Shipping costs are non-refundable. If you request a refund for your item, your refunded amount will only be for the items, and not include shipping costs.

To exchange your item (i.e. for a different size, colour etc.) you will need to ensure the item you are exchanging satisfies our Returns Policy. 

To be eligible for an exchange, your item:

- Must be unused and in the same condition that you received it
- Must be returned within 14 calendar days of receiving the order
- Must be in its original packaging
- Must have the receipt or proof of purchase (please enclose in return)

 Items not eligible for return:

- Items on sale / clearance / end of the line
- Requests received after 14 days of receiving your order
- Items used or not in original condition and packaging
- Items with no receipt of purchase

To submit a request, please Contact Us. Please note you will need to include the original invoice number, as well as your desired exchange item (colour, size etc.) in order to avoid delays in processing.

You will be responsible for paying your own shipping/insurance/packing/tracking costs for the return of your item, as well as shipping costs on the desired exchange item. Our shipping costs are non-refundable. SMAI are not liable for any loss or damages that can occur during transit during the return of your item, therefore, we recommend you purchase additional insurance and/or tracking to ensure the item is returned in satisfactory condition.

Please address returns to:

SMAI France
382 Vieille Route de Saint-Germain,
74290 Talloires-Montmin, France

Once we receive your return, we will inspect the item and process your exchange within 48 hours.

If you need the item urgently, please submit a new order on www.smaifrance.fr You can then complete the process for Return & Refund of your original order.